FAQs

Frequently Asked Questions

How do I know which product is right for me?

Take our Skin Quiz, or message us on WhatsApp. A real person will help you build a routine. We'd rather recommend two products that work than five that don't.

How long before I see results?

Hydration and texture can improve in 1 to 2 weeks. Acne, pigmentation, and hair concerns usually need 8 to 12 weeks of consistent use. Give it a full cycle before you judge.

Can I use multiple Jenpharm products together?

Yes, most of our range is made to layer. Some actives are better alternated than combined. Each product page lists what it pairs with, or we can build a routine for you.

Do I need a prescription?

No. Everything is available to everyone, though many of our products are also prescribed and recommended by dermatologists.

Can I use these on sensitive skin?

Yes, tolerance testing is part of how we formulate. Still, patch test on your inner arm for 24 hours before anything new goes on your face.

Are your products safe during pregnancy or breastfeeding?

Many are, but a few actives aren't recommended. Check with your doctor first, or send us your list and we'll flag anything to avoid.

Are your supplements safe with medication?

Supplements can interact with prescription medicine. Please speak to your doctor before adding anything new, especially if you're managing a health condition.

Are your formulations actually backed by research?

That's the whole point. Clinically researched actives at studied concentrations, developed with dermatologists, tested for efficacy and tolerance. Full ingredient lists on every product page.

Are your products tested on animals?

No, we're cruelty-free.

Are they halal and vegetarian-friendly?

Yes absolutely.